Patient Information:

Appointments

Our patients are seen by appointment.  Both morning and afternoon appointments are available.

Not all surgeons are in the offices at all times.  When you call the office we will make every effort to schedule you with the surgeon of your choice at a location convenient for you.  Some physicians have office hours in more than one location.  Please let the staff know if you have a preference for a location.

Your First Visit

Please provide all medical records pertinent to your office visit with our doctor along with a list of all medications you are currently taking.  Upon arrival we will make a copy of your insurance card.  If your insurance requires a referral from your primary care physician please be sure to bring a copy with you if we have not already received it.

Co-pays/Co-insurance

Co-pays are specific amounts determined by your insurance company that are due for each office visit.  Due to insurance contract requirements, co-pays must be paid at time of service.

Co-insurance

This is a percentage that you will be responsible for if your coverage doesn’t call for a specific co-pay.  Since most co-insurance amounts are affected by a contract adjustment, we do not collect these at the time of service.  We will file your insurance and send a statement for the balance due once the payment has been received and appropriate adjustments have been taken.  You may receive an “insurance pending” statement while your claim is in process but this will be for your information only.

Fees

Our fees reflect not only the time spent with you by the doctor but several other key components.  These components include review of test results or imaging studies, review of your history and coordination of care with other physicians or health care providers.  The doctor’s specialized training as a General and Laparoscopic Surgeon is also a component.  Our fees are comparable to other similarly trained specialists in the community.  We will be happy to discuss fees with you at any time.

Emergencies

Emergencies are always handled thru our surgeon on call.  If you believe your problem is urgent, please let the appointment secretary know so that she can see that your request is handled appropriately.  Some emergency cases can be seen in the office.  The surgeon will determine what is best for your needs, and will direct the staff to have you come to the best site to treat your condition.

Our office provides 24 hour, 7 day a week on call service.  After hours and on weekends, emergencies will be seen through the hospital ERs.  If you have a life-threatening emergency, call 911.  Otherwise, contact our Lancaster, S.C. office at (803) 286-8211 or the Charlotte location at (704) 759-1770 and a representative will be contacted immediately.

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